Shikaka Help Centre: Login, Deposits, Withdrawals & KYC
Shikaka Deposit Not Showing? Why & How to Fix It (UK)
Made a Shikaka deposit but the balance is wrong? Causes for missing deposits — pending payments, 3D Secure, limits, crypto confirmations — and fixes for UK players.
My Shikaka deposit isn’t showing
A deposit that has left your account but not appeared in your balance is unsettling, but it is almost always a timing or authorisation issue rather than lost money. Here is how to work out what happened and what to do.
First, check the basics
- Refresh the page or pull down to refresh on mobile.
- Log out and back in to force the balance to update.
- Check your bank or wallet to confirm the payment actually left.
- Look for a pending status rather than a completed one.
Why a deposit might not show
The payment is still pending
Most “instant” methods are instant, but cards occasionally sit in a pending state for a few minutes while the bank authorises them. Open banking and e-wallets can also lag slightly at peak times. Give it five minutes before assuming a problem.
3D Secure was not completed
UK card payments require 3D Secure authentication. If you closed the bank’s verification window or the code timed out, the payment will not complete and the funds are not actually taken, even if it briefly looked like they were. Try again and complete the verification step fully.
A limit was hit
If you have set a deposit limit, or your card has its own daily limit, the payment can be declined after appearing to start. Check your responsible-gambling settings and your bank’s limits.
Crypto needs confirmations
Crypto deposits are not instant; they wait for network confirmations. Bitcoin can take 10 to 30 minutes, longer when the network is busy. The funds appear once enough confirmations clear, so the delay is normal.
Currency or method mismatch
Occasionally a payment is sent in the wrong currency or from an unsupported source. These are held for review rather than credited automatically, and support can sort them out.
Quick reference
| Symptom | Likely cause | What to do |
|---|---|---|
| Card shows pending | Bank authorisation | Wait 5 minutes, then refresh |
| Money left, no balance | 3D Secure not finished | Retry, complete verification |
| Declined after starting | Deposit or card limit | Check limits, lower the amount |
| Crypto sent, nothing yet | Network confirmations | Wait for confirmations to clear |
| Wrong amount credited | Currency mismatch | Contact live chat |
When to contact support
If the money has clearly left your account, 3D Secure was completed, and 30 minutes have passed with no balance update, it is time to ask for help. Open live chat with:
- The amount and the method used.
- The time of the transaction.
- A screenshot or reference from your bank or wallet.
Live chat can trace the payment and credit it manually if needed. Email [email protected] works too for non-urgent cases. For the full list of methods and limits, see the UK Exclusives page, and if the issue is actually a hold on the account, read why is my account blocked.
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